2. Purpose

2.1 ITAGC is committed to high standards in the provision of education and training.The following Code of Practice describes the minimum standards of our servicedelivery and customer support.

2.2 As a registered Training organisation, ITAGC has agreed to operate within the Principles and Standards of the Australian Quality Training Framework. This includes a commitment to recognise the training qualifications issued by other Registered Training Organisations under AQTF requirements.

2.3 The policies set out in this Code of Practice underpin the operations of ITAGC.ITAGC recognises that registration as a Registered Training Organisation may bewithdrawn if we do not honour the obligations of the Code of Practice.

2.4 ITAGC has a commitment to providing a quality service with a focus on a continuous improvement. ITAGC values feedback from students, trainers, and industry representatives. Where possible, ITAGC designs diagnostic assessment instruments specific to student needs.

2.5 Client selection is based on a first come registration process. Enrolment may be completed on the day of the training program. Students will receive an induction/orientation to the course.