12. Refund Policy

ITAGC College has a fair and reasonable refund policy and ensures that students are aware of its refund policy before enrolment.

When to Apply for a Refund: If a student’s Visa application is unsuccessful, students should apply for a refund in writing immediately.  

How to Apply for a Refund: Students who have received notification that their Student Visa application is unsuccessful must send a letter to ITAGC College requesting a refund of their tuition fees and attach a copy of the letter they receive from the Australian Embassy stating that their visa application was unsuccessful, together with their application for a refund.   

Terms and conditions under which fees will be refunded will be the following:(the refund policy refers to The National Code (standard 3.2) 

12.1  Cancellation of any course by ITAGC College will entitle you to receive a full refund of fees.

According to The National Code (standard 3.2) 2) Request of refund in case of: 

A) Student visa is granted or pending but you decide to: 

12.2 Withdraw from the course more than 28 days before the commencement date, 75% of the tuition fees (except the enrolment and installment fee) will be refunded.

12.3 Withdraw from the course between 7 to 28 days before the commencement date, 50% of the tuition fees (except the enrolment and installment fee) will be refunded.

12.4 Withdraw from the course less than 7 days before the commencement date, 25% of the tuition fees (except the enrolment and installment fee) will be refunded. B) Student visa is not granted : 

12.5 You will be entitled of a full refund, with the exception of the enrolment fee and installment fee, if the course has not yet started.

12.6 You will be entitled of 75% refund, with the exception of the enrolment fee and installment fee, if you have commenced study for less than 7 days from the scheduled commencement date.

12.7 You will be entitled of 50% refund, with the exception of the enrolment fee and installment fee, if you have commenced study between 7 to 28 days from the scheduled commencement date.

12.8 You will be entitled of 25% refund, with the exception of the enrolment fee and installment fee, if you have commenced study for more than 28 days from the scheduled commencement date. 

C) The course has commenced and the course competencies are not finalized: 

12.9 You will not be entitled to a refund unless you can provide a medical certificate or show some extreme personal hardship/compassionate grounds. In this case, fees may be refunded on a pro-rata basis. 

12.10 Should you wish to withdraw you will need to complete a “Request for Refund” form, and submit it to the Administration Office. 

12.11 Approved refunds will be finalized within 2 weeks after a completed “Request for Refund” form has been received.                                                       

12.12 In case student paid tuition fee by credit card, the fees will only be able to be refunded to the credit card. In case the tuition fee refunds to an overseas account, $65 extra fee will be in charge.  

12.13 The written agreement will not remove you the right to take further action under Australia’s consumer protection laws  

12.14 All refunds will be paid within 4 weeks after receiving the written claim from the student.