8. Client Service, Welfare and Guidance

8.1 We have sound management practices to ensure effective client service. In particular we have client service standards to ensure timely issue of student assessment results and qualifications. These will be appropriate to competence achieved and issued in accordance with national guidelines.

8.2 Student records and documentation are recorded, kept confidential and securely archived. Students can access their own files upon request to ITAGC administration.

8.3 ITAGC has student welfare and guidance services relevant to the training products. These include literacy and numeracy assistance.

8.4 The Principal reserves the right to exclude students from training as a disciplinary action where it is deemed the welfare of students and/or staff is placed at risk.