9. Student Information and Assistance

9.1 ITAGC will provide accurate, relevant and up-to-date information to all students prior to commencement. This will include but not be limited to:

�� A copy of the Code of Practice

�� A copy of the Refund Policy

�� A copy of the Complaints/Appeal Procedure

�� Details Relating To Total Fees, Costs And Charges

�� The Award To Be Issued To The Student On Completion Or Partial CompletionOf The Course – Training Plan Outline

�� Competencies To Be Achieved By Students – Training Plan Outline

�� Assessment Procedures

�� Student Support Services

�� Arrangements For Recognition Of Prior Learning and Direct Credit Transfer

�� Disciplinary Expectations