ITAGC College has a fair and reasonable refund policy and ensures that clients are aware of its refund policy before enrolment.

Terms and conditions under which fees will be refunded will be the following:

1) Cancellation of any course by ITAGC College will entitle you to receive a full refund of fees.

Request of refund in case of:

A) Student visa is granted or pending but you decide to:

• withdraw from the course more than 28 days before the commencement date, 75% of the tuition fees (except the enrolment fee) will be refunded.

• withdraw from the course between 7 to 28 days before the commencement date, 50% of the tuition fees (except the enrolment fee) will be refunded.

• withdraw from the course less than 7 days before the commencement date, 25% of the tuition fees (except the enrolment fee) will be refunded.

B) Student visa is not granted:

• You will be entitled of a full refund, with the exception of the enrolment fee, if the course has not yet started.

• You will be entitled of 75% refund, with the exception of the enrolment fee, if you have commenced study for less than 7 days from the scheduled commencement date.

• You will be entitled of 50% refund, with the exception of the enrolment fee, if you have commenced study between 7 to 28 days from the scheduled commencement date.

• You will be entitled of 25% refund, with the exception of the enrolment fee, if you have commenced study for more than 28 days from the scheduled commencement date.

C) The course has commenced and the course competencies are not finalised:

1. You will not be entitled to a refund unless you can provide a medical certificate or show some extreme personal hardship/compassionate grounds. In this case, fees may be refunded on a pro-rata basis.

2. Should you wish to withdraw you will need to complete a “Request for Refund” form, and submit it to the Administration Office.

3. Approved refunds will be finalised within 2 weeks after a completed “Request for Refund” form has been received.

4. The written agreement will not remove you the right to take further action under Australia’s consumer protection laws.